- Sock on wrong foot
- Foot not fully inserted into sock
- Sock not fitting snuggly enough
How to Resolve a Yellow Notification
The sock fell off: Place the sock back on your baby’s foot. Make sure the straps are nice and snug so your little soccer player doesn’t kick that sock off! You can also put a sock or footie pajamas over the Owlet sock to make sure the sock stays on.
Wrong Smart Sock size and incorrect sock placement: The sock can be worn on either foot with our updated fabric sock. Remember the dome goes on the top of the foot on the right foot and on the bottom of the foot for the left foot. To find the correct sock size for your little one, follow the instructions here .
Incorrect electronics placement in the sock: Make sure the Sock Electronics are centered in the windows of the sock and that the round part of the electronics with the Owlet logo is securely installed and held in place.
Ambient light too bright: Place a day-to-day sock over top the Owlet sock to block out any light and make sure the blinds are closed in baby’s sleep space. Any harsh lights, such as sunlight, can interfere with the Owlet’s ability to get a good read on your little one.
Blue Notifications
What It Means
A blue notification means the Base Station lost communication with the Smart Sock. The connection between the Base Station and the Smart Sock is important because the Base Station is your primary notification system. The following are possible causes for blue notifications:
- The baby and Smart Sock are too far away from the Base Station.
- The Base Station is set up too far from baby’s designated sleep area.
- A person or other object, is blocking the Bluetooth signal.
- The Smart Sock needs to be charged.
How to Resolve a Blue Notification
The baby and Smart Sock are too far away from the Base Station: Move your baby back into the same room as the Base Station. If you want to feed or hold baby, press the Base Station once to turn it off. Don’t forget to turn it back when you put baby back in their crib or other sleep area.
The Base Station is set up too far from the baby’s designated sleep area: The Base Station's range varies, like all bluetooth-connected devices, depending on location, home style, and building materials. If you get a blue notification more than once, try moving the Base Station closer to where your baby sleeps. Some families use the Base Station from their nightstand, while others set up the Base Station in baby’s room. Just remember: never place the Base Station in the crib with your little one, or within reach of the crib.
A person, or other object, is blocking the bluetooth signal: Your body is the perfect communication blocker from the Base Station or the Smart Sock. If you want to feed or hold baby, press the Base Station once to turn it off. Don’t forget to turn it back when you put baby back in their crib or other sleep area.
The Smart Sock needs to be charged: Plug the Smart Sock into the Base Station. If your baby is sleeping and you don’t want to wake them, just turn the Base Station off by pressing the Base Station once. Remember, your Owlet will not continue to track with the Base Station off, so you won’t see their live readings on your phone.
Red Notifications
What It Means and How To Resolve It
A red notification indicates a low/high heart rate or low oxygen saturation. Occasionally, parents will receive false red notifications if baby’s Smart Sock is too big. If you receive a red notification and you’re concerned about your baby’s health, please consult your physician.
If you have more questions about notifications, visit our help page for additional helpful articles and tips.
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